Fundamentally, Stephen believes in giving companies (and everyone) the benefit of the doubt and asking questions. So he encouraged Roxana to craft a very nice email explaining her experience. And when the company got back to her, it revealed that their idea came first, and that they had even patented it. To be sure, Roxana went looking for the patent — and was actually very reassured when she found it. This is not an uncommon situation! But everyone tends to fear the worst: That a company took their idea. But that isn't always the case. The fact is, companies take a risk when working with inventors. We must respect that to help keep their doors open.
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