Measure the health of your business using Customer Churn rate KPI

We reach the last KPI that we are going to cover in this series: Churn Rate. Customer churn or churn rate is a crucial KPI to determine the quality of your product, service, and experience. It expresses your customer retention rates and it's a KPI that is most indicative of the perceived value that your customers receive. In the end, we will give you three pro tips about how to reduce your company's churn.

#ConsumerCentric #ChurnRate
Customer Satisfaction Video:
Customer Lifetime Value Video:
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